Who we are
Our website address is: https://precisemastering.com
What personal data we collect and why we collect it
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This privacy policy sets out how Precise Mastering uses and protects any information that you give Precise Mastering when you use this website.
Precise Mastering is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Precise Mastering may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/04/2011
What we collect
We may collect the following information:
Name and billing address
Contact information including email address and a contact telephone number
VAT number (If you are a VAT registered business within the EU)
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may contact you by email, phone, fax or mail to discuss your order.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@precisemastering.com We will promptly correct any information found to be incorrect.
Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today’s date. If you have any questions or comments about this policy, please do not hesitate to contact us.
Payment / Delivery Policy
Effective immediately, the following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS, ALL Precise Mastering CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by Precise Mastering.
Our typical policy is to receive cleared payment before we release the mastered tracks / vinyl / dubplates / CD’s. Precise Mastering will not release any products or services until payment in full has been made unless otherwise agreed.
If we have agreed in writing a later date of payment with you, we require payment to be made by the date stipulated on the invoice. We will then send your masters / products as soon as they are ready for you.
Once payment has been received we will send you your mastered tracks and or products as soon as they are ready for you. Delivery date is estimated via email at your time of booking
Late Payment:
ALL payments as detailed on your invoice MUST BE RECEIVED BY Precise Mastering within the agreed number of business days. Precise Mastering reserves the right to refuse or terminate any further work if payment is late. Precise Mastering will not release any products or services until payment in full has been made.
Non-payment may result in your account being put on hold and or your credit standing with us being downgraded and possible litigation to recover payment and or your account with us being closed.
If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY so that we can work together to find a solution. We prefer to work payment issues out in a positive way and we try not to resort to sending payments to collections or small-claims unless we have no recourse.
Refund / Cancellation Policy
We do not offer refunds on our mastering services unless you have discussed with us a valid reason which supports an error on our behalf. Precise Mastering reserve the rights to the final say on any discussions regarding refunds.
If the service you purchased from us is not meeting your needs, please contact us immediately and we will work with you to make the amendments you want or to correct any perceived issues within the service if and where necessary.
Manufacturing of physical copies. i.e DDPi CD’s & Lacquer Cutting
Master CD / DDPi are sent via electronic software, this enables you to check the details of your CD before you proceed with manufacturing. You can check the entire contents, just as the CD will appear once manufactured. We highly recommend that you cross check all the information and tracks encoded before proceeding with the manufacturing. If there is a problem we will then address it for you.
We take no responsibility for errors found after the manufacturing has taken place. It is your responsibility to check this prior to manufacturing.
For all lacquer cutting, we recommend that you order a dubplate prior to getting your lacquers cut in able for you to check all the tracks are correct prior to pressing. This will also give you an audible reference to cross check your TP’s against.
We take no responsibility for errors found after the manufacturing has taken place. It is your responsibility to check this with a dubplate prior to manufacturing.
If you have made a booking with us and wish to cancel please provide as much notice as possible in writing at least 24 hours prior. If we have already commenced our work on your order you will be billed for the work carried out to that point.
If you are dissatisfied with the level of support you are receiving from us whilst working with us, please contact us with your concerns so that we can address the issue immediately. We value you as a client and strive for your satisfaction.